Terms & Conditions
Biocol Labs — Last updated: July 22, 2026
The access and use of this website, including the offered products and services, are subject to the following conditions.
By using the site, the client agrees to its conditions of use, which may change from time to time. We recommend visiting this page regularly to stay up to date with any changes.
Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for any period of time. In some cases, we may limit access to certain areas of the site.
Biocol Labs reserves the right to change prices at any time, without prior notice.
Payments are charged in USD, except for customers in the UK or EU, who are charged in GBP or EUR respectively. Displayed prices in other currencies are for reference only. Biocol Labs is not responsible for currency conversion fees charged by your bank.
The client should not use the information on this site for diagnosis or treatment of any health problem, or for prescription of any medication or other treatment. At all times, the client should consult their physician or other healthcare professional, and carefully read all the information provided by the manufacturer of a product, as well as the information on or inside any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way one person reacts to a particular product may be significantly different from how other people react to it.
SECURITY
Biocol Labs uses a secure online ordering system and makes a constant effort to improve its software in order to offer the highest possible level of security to its clients.
Anyone involved in the processing, transmission or storage of credit card data must comply with the Payment Card Industry Data Security Standard (PCI DSS). For this reason, our payment pages are secured using Transport Layer Security (TLS). TLS is a protocol that encrypts data transmitted between our clients' browsers and our servers.
INTELLECTUAL PROPERTY AND CONTENTS
All intellectual property rights to the software and content available through this website belong to Biocol Labs or its licensors, and are protected by national laws and international treaties. All rights are reserved by Biocol Labs and its suppliers.
The contents of this website may be stored, printed or otherwise displayed for your personal use only.
Publication, manipulation, distribution or reproduction of any content on this website, in any format, is forbidden. Linking to this website from any business or commercial website without our prior permission is also forbidden.
PRODUCT INFORMATION
We take all necessary precautions to ensure that all product details, descriptions and prices on our website are correct. Nevertheless, information regarding products, including prices and promotions, may occasionally be published incorrectly. In such cases, we reserve the right not to process orders containing those products. If a client places an order for such products, our Customer Service team will contact them to explain that the order cannot be shipped.
Orders may also be rejected for other reasons, such as:
a product being out of stock
inability to obtain payment authorization
the order being considered fraudulent
All products, campaigns, promotions and offers are limited to available stock and/or the stock allocated to the campaign in question.
SUBSCRIPTION TERMS
Last updated: July 22, 2026 ("Program Effective Date"). These terms ("Subscription Terms") apply to (1) Biocol Labs' sale to you of Products it makes available on a subscription basis ("Subscription Products") and (2) the associated benefits (if any) that we provide to you in connection with your purchase of such Subscription Products ("Subscription Benefits"). When you purchase Subscription Products, you automatically become eligible for the Subscription Benefits, and you are referred to herein as a "Subscriber" or "Member." The program under which we offer Subscription Products and Subscription Benefits together is referred to herein as the "Program." Your participation in the Program as a Subscriber is referred to herein as your "Subscription" or "Membership." We may sometimes refer to your Subscription as your "account." These Subscription Terms supplement the Biocol Labs End User License Agreement and Terms of Use, which are hereby incorporated by reference and made a part hereof. All capitalized terms not defined in these Subscription Terms have the meanings given to them in the Biocol Labs End User License Agreement and Terms of Use.
THESE SUBSCRIPTION TERMS ARE A LEGAL AGREEMENT BETWEEN YOU AND BIOCOL LABS. BY PLACING AN ORDER FOR ANY SUBSCRIPTION PRODUCTS ("ORDER"), IN ADDITION TO THE BIOCOL LABS END USER LICENSE AGREEMENT AND TERMS OF USE AND THE BIOCOL LABS PRIVACY POLICY, YOU EXPRESSLY ACCEPT AND AGREE TO BE BOUND BY THESE SUBSCRIPTION TERMS. YOU ARE RESPONSIBLE FOR PERIODICALLY REVIEWING THESE SUBSCRIPTION TERMS FOR CHANGES, AND BY CONTINUING YOUR SUBSCRIPTION AND/OR BENEFITING FROM ANY SUBSCRIPTION BENEFITS, YOU AGREE TO ANY SUCH CHANGES.
Acknowledgment of Existing Sales and Payment Terms. You acknowledge and agree that the Biocol Labs End User License Agreement and Terms of Use contains general terms of sale and payment, and that these Subscription Terms are in addition to, and not in place of, those existing sales and payment terms; provided that, in the event of a conflict between these Subscription Terms and the Biocol Labs End User License Agreement and Terms of Use, these Subscription Terms shall prevail. No conflict shall be deemed to exist where a matter or issue is covered in the Biocol Labs End User License Agreement and Terms of Use but is not covered in these Subscription Terms.
HSA/FSA Payments (US Customers Only). Biocol Labs offers US customers the option to pay for eligible products using pre-tax Health Savings Account (HSA), Flexible Spending Account (FSA), or Health Reimbursement Arrangement (HRA) funds through our third-party partner, Truemed.
Biocol Labs' role: Biocol Labs is a Truemed partner merchant and facilitates access to Truemed's services at checkout. Biocol Labs does not receive, store, or have access to your health survey responses, medical information, or Letter of Medical Necessity (LMN). This information is collected, processed, and retained solely by Truemed and its independent clinicians, subject to Truemed's own Privacy Policy, Consumer Health Data Privacy Policy, and Telehealth Consent. Eligibility determinations, LMN issuance, and reimbursement decisions are made solely by Truemed, its clinicians, or your plan administrator, not by Biocol Labs.
No tax or legal advice: Average tax savings figures shown at checkout are estimates based on median US tax filer data and will vary based on your individual filing status, tax bracket, and applicable state and local laws. Biocol Labs does not provide tax or legal advice; consult a qualified professional regarding your specific eligibility and tax treatment.
Full disclosures: truemed.com/disclosures
Membership in the Program (This Includes Subscription Products and Subscription Benefits Together). Membership is for individual personal use only and not for any kind of business or entity. Only one (1) Membership account is permitted per person, and only one (1) account is permitted per email address. You must be eighteen (18) years of age or older to become a Subscriber. Members may not use their account for business or commercial purposes. Only purchasers of Subscription Products are eligible to receive Subscription Benefits. You automatically become a Member by having a Subscription, at which point you are automatically enrolled in the Program and become eligible to receive Subscription Benefits, subject to the terms and conditions of these Subscription Terms, the Biocol Labs End User License Agreement and Terms of Use and the Biocol Labs Privacy Policy. If you cancel your Subscription, you are no longer a Member and are no longer eligible for your current Subscription, Membership, or any further Subscription Benefits related to that Subscription that you have not received prior to the date of cancellation (see also "Cancellation of Subscription" below). We may cancel your Subscription at any time (see "Additional Subscription Terms" below). If we do so, you are no longer a Member and are no longer eligible for your current Subscription, Membership, or any further Subscription Benefits related to that Subscription that you have not received prior to the date of cancellation. WE MAY CANCEL, SUSPEND, OR CHANGE ANY AND ALL TERMS RELATING TO SUBSCRIPTION BENEFITS AT ANY TIME IN OUR SOLE AND ABSOLUTE DISCRETION. Except as otherwise provided in these Subscription Terms, we will give you advance notice (which may be by email) of any material changes, and you will then have the option to cancel your Subscription; this will be the only option we provide to you, and you agree that it is sufficient. Substituting a Subscription Benefit with an alternative Subscription Benefit of the same or similar value, as determined by us in our sole discretion, shall not be considered a material change requiring advance notice to you. We are also not required to give you advance notice of any material change within the first 120 days following the initial launch of the Program. If you choose to cancel your Subscription, we will cancel it and you will no longer be eligible for your current Subscription, Membership, or any further Subscription Benefits related to that Subscription that have not been received prior to the date of cancellation. In the event of any cancellation referenced in this paragraph, no refunds, returns or exchanges will be provided for any previously received Subscription Products or those shipped before we were able to process your cancellation.
Subscription Plans. We may offer Subscription Products under different subscription plans, including: (a) a month-to-month plan that renews each monthly billing cycle and may be cancelled at any time in accordance with the "Cancellation of Subscription" section below (the "Monthly Plan"); and (b) one or more plans that require a minimum commitment of a specified number of consecutive billing cycles, as described in the "Commitment Plans" section below (each, a "Commitment Plan"). The plan applicable to your Subscription, together with its price, billing frequency, length of any Commitment Period and any associated Offers, will be presented to you at checkout and confirmed in your Order.
Commitment Plans. If you select a Commitment Plan at checkout, you agree to purchase and pay for your Subscription Products for the number of consecutive billing cycles specified for that Commitment Plan at checkout and confirmed in your Order, commencing on the effective date of your Order (the "Commitment Period"). BY SELECTING A COMMITMENT PLAN, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION CANNOT BE CANCELLED DURING THE COMMITMENT PERIOD, AND THAT YOU ARE OBLIGATED TO PAY THE SUBSCRIPTION FEES FOR ALL BILLING CYCLES OF THE COMMITMENT PERIOD, EVEN IF YOU REQUEST CANCELLATION BEFORE THE COMMITMENT PERIOD ENDS. Any cancellation request submitted during the Commitment Period will take effect only at the end of the Commitment Period, and you will continue to be billed for, and to receive shipments of, your Subscription Products until the Commitment Period has been completed. In addition, no skipping or pausing of billing cycles or shipments is allowed during the Commitment Period; all billing cycles of the Commitment Period will be charged and shipped consecutively as scheduled. Any discounted pricing or other Offers associated with a Commitment Plan are conditional on completion of the full Commitment Period. If your payment method fails during the Commitment Period, you remain liable for all unpaid Subscription Fees for the remainder of the Commitment Period, and we may suspend shipments until payment is completed. Upon expiry of the Commitment Period, unless you have cancelled effective as of the end of the Commitment Period, your Subscription will automatically convert to a Monthly Plan at our then-current rates and will renew on a monthly basis, and you may cancel at any time thereafter in accordance with the "Cancellation of Subscription" section below. Nothing in this section limits or excludes any rights you may have under applicable mandatory consumer protection law that cannot be waived or limited by agreement, including, where applicable, any statutory right of withdrawal.
Subscription Fees. We will charge you fees for your purchase of Subscription Products ("Subscription Fees"). The Subscription Fees applicable to your purchase of Subscription Products are calculated at our then-current rates, which are subject to change; provided that, during the Commitment Period of a Commitment Plan, the Subscription Fees confirmed in your Order will remain in force for the duration of the Commitment Period.
Automatic Renewal of Subscription. YOUR SUBSCRIPTION FOR THE SUBSCRIPTION PRODUCTS WILL COMMENCE ON THE EFFECTIVE DATE OF THE ORDER AND WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE IDENTIFIED IN YOUR ORDER (INCLUDING, IN THE CASE OF A COMMITMENT PLAN, AUTOMATIC CONVERSION TO A MONTHLY PLAN AT THE END OF THE COMMITMENT PERIOD) UNLESS AND UNTIL YOU CANCEL YOUR ORDER FOR SUBSCRIPTION PRODUCTS IN ACCORDANCE WITH THE CANCELLATION PROCEDURES IDENTIFIED BELOW. When you purchase Subscription Products, you expressly acknowledge and agree that: (a) Biocol Labs and/or its third-party payment processor is authorized to charge the Subscription Fees to your payment method at the beginning of each billing cycle identified in an Order, together with any applicable taxes and any other charges you may incur in connection with the Subscription Products for as long as your Subscription continues; and (b) your Subscription is continuous until you or Biocol Labs cancels it, subject, in the case of a Commitment Plan, to the cancellation restrictions described in the "Commitment Plans" section above. You acknowledge and agree that the amount billed may vary due to Offers (as defined below), changes in the Subscription Fees, and changes in applicable taxes, and you authorize us to charge your payment method for the changed amounts.
Cancellation of Subscription. Except as provided in the "Commitment Plans" section above, you can cancel your Subscription at any time using the features and functionality of your account or by emailing us at hello@biocollabs.com. If you are enrolled in a Commitment Plan, you may submit a cancellation request by email at any time, which will take effect at the end of the Commitment Period; the cancel option in your account will become available once the Commitment Period has ended. If you cancel your Subscription, you will no longer be automatically billed or receive automatic shipments from us. Cancellation will not retroactively cancel any open order processed prior to your cancellation. Any and all Offers applicable to your Subscription Products will automatically terminate, and there is no guarantee that you will be given the same Offer if you decide to reactivate your Subscription.
Payment Information and Taxes on Subscriptions. You must provide current, complete and accurate information in connection with a purchase of Subscription Products. You must promptly update all information to keep your payment method current, complete and accurate (such as a change in credit card number or expiration date) using the features and functionality of your account. You must promptly notify us or our payment processor, and change the information in your account, if your payment method is cancelled (e.g., due to loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your username or password. If we are unable to complete your Order for Subscription Products for any reason (including without limitation any inaccuracy in your payment information), we may suspend the fulfillment of your Order until we can complete the transaction, or terminate your Order, in each case without notice or liability to you. You will pay any and all applicable taxes, if any, relating to your purchase of Subscription Products.
Shipping of Subscription Products and Other Items. We will ship the Subscription Product(s) you purchase and any other items in connection with your Subscription via the shipping method of our choice and on such terms and conditions (such as applicable shipping and handling fees) as we may disclose to you at the time of your purchase. We do not guarantee the services of any shipping carrier, and delivery dates and times are estimates and are not guaranteed. We will, however, use commercially reasonable efforts to dispatch the Subscription Product(s) and other items to you as soon as reasonably possible. During busy times, such as holiday periods and periods of inclement weather, there may be additional processing and shipping delays. You agree to not hold Biocol Labs liable for any shipping issues. Most package carriers have a short time frame in which to initiate claims. We recommend that you inspect your package for damage immediately upon arrival. If there is a problem, contact the delivery service immediately to resolve it. Unless otherwise provided by notice from Biocol Labs, all Subscription Products and other items are shipped F.O.B. from any location we designate. At our discretion, we may choose to halt or alter the delivery of an Order or other shipment, even when it is in the hands of a delivery agent or shipping company. We may do this as a customer service or in cases where we suspect fraud or other circumstances. You agree to pay any additional charges that may arise in circumstances where we take such action.
Offers for Subscription Products and Other Items. Biocol Labs may make special offers available to you or to users generally ("Offers"). Information about our current Offers for Subscription Products, if any, will be made available in your account or at checkout. You acknowledge and agree that any Offers made available by Biocol Labs are subject to change at any time and from time to time, at Biocol Labs' sole discretion. All Offer changes will apply to the next billing cycle following such Offer change; provided that, if we have offered and you have redeemed an Offer for a specific duration (including any Offer associated with a Commitment Plan), the Subscription Fees will remain in force for that duration.
Additional Subscription Terms. We may, in our sole discretion, terminate your Subscription at any time without notice. If we do so, you will only be charged for Orders that have been shipped by Biocol Labs prior to such termination. If we terminate a Commitment Plan during the Commitment Period for reasons other than your breach of these Subscription Terms, you will not be charged for any remaining billing cycles of the Commitment Period that have not been shipped.
Current Subscription Benefits. The following are the Subscription Benefits as of the Program Effective Date:
15% off the purchase price (excluding taxes, shipping and similar charges) of all Subscription Products purchased from Biocol Labs while you are a Member (non-Subscription Products are not eligible for this discount).
Potential invitation to test Biocol Labs products. From time to time, we may invite a Subscriber to test a Biocol Labs product. This invitation is not guaranteed, may never take place for some or all Subscribers, and is at our sole and absolute discretion. There is no cash value associated with product testing. We may ask you to sign additional terms in connection with such a test, and you will not be eligible to participate unless you sign them.
Subscription and Biocol Labs emails and marketing communications. Members can opt out of emails that do not relate to the Program at any time, but as long as you are a Member, you will continue to receive operational/transactional emails related to the Program, including but not limited to Membership information, existing Subscription Benefits, changes to Subscription Benefits, and other communications related to the Program, such as consultations with our Science Team, discounts, testing, and all related products and services required to administer the Subscription as described herein.
Additional Subscription Benefits Terms. Subscription Benefits are for Subscribers only while they are Members. Subscription Benefits cannot be exchanged or returned for any other product, service or monetary refund. Subscription Benefits are intended for a Member's personal use only. You may not assign, sell or transfer your Subscription Benefits or any part thereof. We reserve the right to suspend or revoke your Membership if you are in violation of these Subscription Terms or otherwise demonstrate conduct detrimental to our interests. If your Membership is revoked, any Subscription Benefits associated with your Subscription will immediately expire unless Biocol Labs communicates otherwise. If you have concerns about your eligibility for Subscription Benefits, contact Biocol Labs customer support at hello@biocollabs.com. If you no longer want to participate in the Program, you can cancel at any time through your customer account (subject, in the case of a Commitment Plan, to the cancellation restrictions described above) by unsubscribing from your Biocol Labs products in your account on the Biocol Labs website. The terms and conditions of these Subscription Terms relating to such cancellation will apply.
SUGGESTIONS & COMPLAINTS
For any suggestion or complaint, you can use the contact form available on our website under the "Contact Us" menu, or send a letter to:
R. Nova da Piedade, 21, 1200-420 Lisboa, Portugal
Our customer service team is available at hello@biocollabs.com