We currently ship from 5 different fulfillment centers: Bethlehem, Pennsylvania; Buford, Georgia; and Ontario, California in the US, Kettering, United Kingdom, and Alcabideche, Portugal.

Orders are shipped Monday through Friday, except on holidays. 

The preparation of your parcel starts once your order, and or auto-renewal order are confirmed. Delivery timeframes can depend on the type of shipment method you have selected, available stock, and seasonality.

• Standard shipping orders can require up to 4 business days to prepare, and between 3-7 business days for delivery.
• Express shipping orders can require up to 3 business days to prepare, and between 2-3 business days for delivery.

Shipping times by region

*Includes Portugal, Spain, Germany, France, Italy, Poland, Czech Republic, Austria, Belgium, Netherlands, Luxembourg, Monaco, United Kingdom, Switzerland, Denmark, Slovakia, Slovenia, Hungary, Lithuania, Croatia, Estonia, Iceland, Latvia, Sweden, Bulgaria, Finland, Norway.

**Due to border control of duties and taxes, Canadian shipments can be held at the border for several days; depending on the zip code, delivery can take up to 15-20 days.

RETURN POLICY

If you change your mind about using your Biocol Labs product, you can return your unopened shipment parcel back to us within 14 days of your order date. We request that you get in touch with us at hello@biocollabs.com. Please provide us with your order number and the reason for your return. This return policy applies only to your first order. It does not apply to recurring subscription orders or Commitment Plan orders.

 

HYGIENE AND SAFETY

As a supplements company, maintaining hygiene and safety standards is of utmost importance to us, and our policy is in place to ensure the quality and integrity of our products. To confirm, we do not accept returns of opened shipment parcels. If our warehouse team confirms that a returned parcel has been previously opened — meaning the original seal has been broken — we will not accept the return. If the product is not in the same condition as you received it, or is not in its original packaging, we have the right to refuse your return request.

Here are the reasons why we require parcels to be returned in a closed and sealed condition:

• Hygiene and Safety: Supplements are consumed orally, and it's crucial to prevent any contamination or tampering with the products. Accepting only closed shipment parcels helps us guarantee that the products inside have not been exposed to any external elements that could compromise their quality.
• Product Integrity: Closed and sealed shipment parcels help us verify that the items being returned are indeed our products and have not been altered in any way. This ensures that we can confidently process returns and exchanges efficiently.
• Compliance with Regulations: Our return policy aligns with industry standards and regulations to uphold the highest levels of quality control and customer safety. By adhering to this policy, we can continue to provide you with reliable and effective supplements.

We do not provide prepaid return shipping labels — return shipping costs are the customer's responsibility. However, if you decide to proceed with a return of a closed shipment parcel by rejecting the delivery and/or marking it "return to sender," this can be done without any additional expense to you.

For shipments sent with USPS: You can inform the carrier who is delivering the shipment that you refuse it. Or, you can write on the shipment "refused" or "return to sender" and leave it at a blue collection box, or post office as long as you have not opened it.

Once your return is received at our warehouse, the refund is calculated as follows: Customer total order minus S&H (if applied). To proceed with a refund, we will require you to inform us once the return has been initiated; as soon as it is noted on the tracking details, we will proceed to refund you as per our policy guidelines.

If you have any concerns or specific questions about returning a product, please feel free to reach out to our customer service team. We are here to assist you throughout the return process and ensure your satisfaction.

Our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time.

Restrictions:

• Orders cancelled prior to packaging are entitled to a full refund. This applies to monthly flexible subscription orders only — Commitment Plan orders are not eligible for cancellation-prior-to-packaging refunds.
• Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
• Any packages returned to us by the designated carrier because the customer was not available to receive the package, or due to an incorrect shipping address, may be subject to additional shipping costs to reship.

MONEY-BACK GUARANTEE

We offer a money-back guarantee if you are not satisfied after using your Biocol Labs product: 30 days for most products, and 90 days for our higher-intensity health program, the Fatty Liver Protocol.

You can contact us at hello@biocollabs.com within 30 days or 90 days, for applicable products of the order date if, after using the product for the recommended duration, you have not seen the expected results (including in relevant bloodwork or biomarkers, where applicable), or if the product has caused an adverse reaction such as illness or an allergic response. Once a request is made, we will politely ask for a brief explanation as to why you feel our product didn't suit you, and request further information.

This step allows us to explain or clarify any misconception or misunderstanding that may have arisen about our product(s). This will allow us to better understand our customers' needs and identify potential solutions. Customer feedback is a critical component for us in the development of our products and services.

If your request is approved, the refund is calculated as such: Customer total order minus S&H (if applied).

We strongly suggest consulting with your health practitioner before using our products if you have allergies, and or using prescription medication.