We currently ship from 3 different fulfillment centers in Ohio, United States, Northampton, United Kingdom, and Lisbon, Portugal.
Orders are shipped Monday through Friday, except on holidays.
The preparation of your parcel starts once your order, and or auto-renewal order are confirmed. Delivery timeframes can depend on the type of shipment method you have selected, available stock, and seasonality.
Standard shipping orders can require up to 4 business days to prepare, and between 3-7 business days for delivery. Express shipping orders can require up to 3 business day to prepare, and between 2-3 business days for delivery.
Below, you can find an overview of our shipping lead times to your country:
|US||3-6 working days|
|Portugal||2-3 working days|
|Spain||3-4 working days|
|Germany||5-6 working days|
|Poland||6-8 working days|
|Czech Republic||5-6 working days|
|Austria||5-6 working days|
|Belgium||5-6 working days|
|France||5-6 working days|
|Holland||5-6 working days|
|Luxembourg||5-6 working days|
|Monaco||5-6 working days|
|United Kingdom||5-6 working days|
|Switzerland||4-5 working days|
|Denmark||5-6 working days|
|Slovakia||6-8 working days|
|Slovenia||5-6 working days|
|Hungary||6-8 working days|
|Lithuania||6-8 working days|
|Croatia||6-8 working days|
|Estonia||6-8 working days|
|Ireland||5-6 working days|
|Iceland||5-6 working days|
|Italy||6-8 working days|
|Israel||5-6 working days|
|Latvia||6-8 working days|
|Sweden||6-8 working days|
|Baleares||5-6 working days|
|Bulgaria||5-6 working days|
|Finland||5-6 working days|
|Norway||6-8 working days|
|Canada||3-4 working days|
WHAT IS YOUR RETURN POLICY?
If you change your mind about using your Biocol Labs product, you can return your unopened and unused product back to us within 14 days of your order date.
We request that you get in touch with us at firstname.lastname@example.org. Please provide us with your order number, the reason for your return, and we will be in touch to advise next steps. Customers are responsible for the return shipping, and ensuring that the product is in the same condition as you received it, and in its original packaging. You can request that the carrier 'return to sender'.
Once your item/s have been shipped to us, we ask that you kindly provide us with the tracking number, so that we can keep track of its location.
The refund is calculated as such: Customer total order minus S&H (if applied) minus a 20% restocking fee.
If your return is not accepted due to the product not being in the same is in the condition as you received it, and not in its original packaging, we have the right to refuse your request.
Our Returns Policy must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
- Orders cancelled prior to packaging are entitled to a full refund.
- Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
- Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping address may be subject to additional shipping costs to reship.
DO YOU OFFER A MONEY-BACK GUARANTEE?
We offer a 30-day money-back guarantee if you are not satisfied after using your Biocol Labs product.
You can contact us at email@example.com within 30 days of the order date, if you feel that our product did not work well for you or did not feel results. Once a request is made, we will politely ask for a brief explanation as to why you feel our product didn’t suit you, and request further information.
This step allows us to explain or clarify any misconception or misunderstanding that may have arisen about our product(s). This will allow us to better understand our customers needs and identify potential solutions. Customer feedback is a critical component for us in the development of our products and services.
If your request is approved, the refund is calculated as such: Customer total order minus S&H (if applied).
We strongly suggest consulting with your health practitioner before using our products if you have allergies, and or using prescription medication.